Thursday, February 26, 2009

Drip Marketing: Taking Cues from Agriculture


There are many ways of marketing products to your potential customers. There is what they call viral marketing, considered as the most effective way of advertising since the time it was introduced among marketing circles. Another way of marketing is direct mail marketing, the oldest marketing technique in existence. There is also what they call drip marketing.

As absurd as it may sound, drip marketing developed from a very different concept. The concept originated from the agricultural practice of using only small amounts of water, “drips,” to nourish plants and make them grow effectively. This makes sense; if you irrigate paddies too much, your crops will drown and die. This way, you have directly wasted valuable investment and may incur losses in your business. 

It has long since been the practice of some marketers to refer to “leads” as “plants.” Let us look at it this way: if you plant a flower, you expect it to grow. That’s true with marketing as well; once you generate a lead, you want it to “grow” or become interested enough in the product that they will bite at the chance when you offer them a deal. However, this does not go by chance. You have to nurture them, in both cases. For a flower to grow the way you want it to be, you have to tend to it everyday. You have to water the plants regularly, and trim the stems when needed. You’d also need to get rid of the weeds, so they will grow healthy and beautiful. 

Drip marketing is a very effective tool to use for marketing. 

For one, it does not bombard your leads with shocking and irritating marketing materials. The death of marketing is generally realized when a marketer sends too much advertising materials and initiates too much marketing action to the prospect. The interest of a lead is usually distinguished if they receive marketing materials one too many; they start getting irritated and will slam the doors on you without even listening to what you have to say. 

However, drip marketing does not do that. Carrying on the analogy of the drips of water used to irrigate plants, drip marketing involves the regular and intervallic sending of offers or information to the client. Just like the concept behind the agricultural practice, marketers just feed on the interest of the prospective client and nurture it until it becomes fully ripe for the taking. 

The interval between each transmission of marketing materials to the client depends entirely on the marketer. However, the concept is simple: you should send prospects an advertising material at a set interval that does not irritate the client. However, it should not take too long between each transmission and receipt that the lead forgets who you are and what you want from him. You can construe drip marketing as a way for you, as a marketer, to constantly remind the client that you’re there waiting with an offer for him and that he should take actions to respond to the offer. 

Another advantage of drip marketing is that, instead of giving details about the offer, the marketer takes the chance to become more intimate with the client. Drip marketing materials are personal in nature; the marketer directly talks to the lead. It is also quite aggressive; there is always a call to action in every marketing material issued within the drip marketing campaign. Every advertising material that is sent to the lead is considered as a prodding, to remind that person that he has a need and that you have the means to answer it. 

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Friday, February 13, 2009

What Most People Don’t Know About Lead Nurturing


Lead nurturing, next to lead generating, is the most important part of the lead handling process. Lead nurturing is where you slowly bait in the prospective client before you close in for the kill, where you make the offer to them in the hopes that they will buy. However, there are still some things that most people do wrong and some things that most marketers do not understand about lead nurturing. 

First, most marketing companies give undue importance to generate as many new leads as possible. They extend so much effort, trying to rein in new people who may be interested in buying the products that they are offering. As a result, so much time is wasted in generating new leads of which only 25 percent or lesser are even interested to give the product a try. That is what makes people apprehensive of using Internet marketing despite its many benefits. Most of the leads generated are uncertain, and some people even consider it a waste of time. 

While they burn their eyebrows off coming up with efforts just to get new leads who are otherwise not interested to buy, there sits in its database a whole wealth of people among which are individuals who may be sales ready. What’s ironic about this is that agents concentrate so much on getting new leads that they’re forgetting that they have a powerhouse of prospects constantly being built up. These people are just waiting to be tapped, but these are mostly ignored. These people just need a bit more nurturing, since they have already expressed previous interest in the products.

That is what true lead nurturing is about. Nurturing is defined as the act of growing something to its full potential. In lead handling, this means you are taking advantage of the interest your potential customer has for your products. You take efforts to entice them more, to grow their interest, until they are “ripe for the taking” or are already interested enough to say “yes” to your offer. Generating new leads without taking into account the existing database of contacts is, in fact, a contradiction of the true definition of lead nurturing. 

Some people also have the mistaken concept that if they have new contacts, they should do all their best to close a sale with these people. This also results to thinking that if the contacts do not buy, they will ultimately not be interested. The automation of lead handling that is so popular nowadays also causes people to rely on templates to reach out to new and even existing prospects to close a deal. This, again, is a misconception of lead nurturing. 

True lead nurturing is about conversation. Although pre-set messages and e-mails can be quite attractive and interesting, the truth is that people have different mind-sets and give different openings for the marketer to take advantage. Pre-set messages cannot address that, as they all have one structure for all people who receive them. 

The key about lead nurturing is to understand the need of each client. Although marketing real estate or any other product is based on need, there are many different ways for the person to realize this need. This requires face-to-face conversations. Through talking one-on-one, you can understand a bit of the mind-set of your potential client and exploit it accordingly to close a deal. 

Automated lead generating and nurturing is not a bad idea. However, machines are less reliable than humans. Sometimes one needs to take an active hand because marketing is a two-way process; only a human can understand the need of a prospective client after all. 


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